Enhancing Local Governance Efficiency through QMS in Kazakhstan
Аннотация
This study investigates the influence of formal Quality Management Systems (QMS), including ISO 9001 and EFQM, on the key performance indicators of district and city akimats (local governments) in Kazakhstan. A difference-in-differences (DiD) methodology is utilized on panel data from 2015 to 2024, encompassing various performance dimensions such as service timeliness, citizen complaints, audit findings, procurement transparency, and budget execution. The sample is separated into treatment units (akimats that started using QMS between 2018 and 2022) and control units (akimats that never used QMS). When there isn't enough administrative data, plausible values that are in line with official reports and policy trends are created. Pre-treatment matching is used, along with event-study regressions and robustness checks, to make sure that groups can be compared to each other. The results show that adopting a QMS leads to statistically significant improvements. For example, treated akimats have higher rates of timely service delivery and greater procurement transparency, and they also get fewer complaints and audit problems. These results are in line with the goals of larger public sector reforms that the OECD has suggested and support Kazakhstan's "Listening State" agenda. In general, the results show that formal quality frameworks make local governments more efficient and accountable, which is in line with the country's long-term development plans.
Автор
A. D. Assanova
L. Zh. Ashirbekova
G. N. Sansyzbaeva
DOI
10.48081/VERL7228
Ключевые слова
Quality management system
Local-self government
akimats
DiD analysis
public reforms
Год
2025
Номер
Выпуск 4